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What are some limitations of the WhatsApp Business app?.What features does WhatsApp Business have?.What are the benefits of WhatsApp Business?.In this guide, we’ll help you gain a solid understanding of WhatsApp for Business, the WhatsApp Business API, how to build a WhatsApp chatbot, and finally, how to integrate it with Zendesk. (For the uninitiated, asynchronous means that participants can stop and re-start a conversation when it’s convenient, as opposed to live chat.) Yet for companies just dipping their toes into the messaging waters, adopting WhatsApp comes with a host of questions. It’s a must-have for companies that understand just how important asynchronous messaging will be in the future. It makes sense then that WhatsApp is the most popular messaging app used by companies. It might be easy to discount this as a pandemic blip, but consider this: 55 percent of the app’s users fall into the coveted 18-35 age bracket, and messaging channels increasingly have the highest rates of customer satisfaction. Here’s an eye-opening fact: according to Zendesk’s 2021 Customer Experience Trends report, the number of support tickets on WhatsApp rose by 101 percent in 2020. A complete guide to WhatsApp for Business